Returns & Refunds
RETURNS INFORMATION - SOHO EQUESTRIAN
Thank you for taking the time to purchase some of Soho Equestrian. From time to time you may decide that our products aren't for you. If this should be the case then we would be happy to complete a return, or an exchange within 14 days of you receiving your item; this is within your rights of the Consumer Contract Regulations Act. All items must be returned to us in the same love they were given when sending to you. Worn, washed, dirty, or altered items will not be accepted. Please note 3% of your order value per order will be charged as a restocking fee on returns. This fee will not apply to exchanges.
To assist us in the smooth process of returns & exchanges proof of purchase will be required, whether it be an order number or name and address of the purchaser.
HOW DO I MAKE AN EXCHANGE OR GET A REFUND?
If a refund is your desired choice then please fill out the downloadable form below and return with the item. We aim to swiftly process payment to the original payment method as soon as we have received the item here at Soho Equestrian. Please allow an acceptable period for your refund to display in your account, this may take up to 10 working days.
If you would rather exchange then please also fill in the downloadable form below. Your new item will be dispatched upon receipt of the old item.
SOHO EQUESTRIAN INTERNATIONAL RETURNS & EXCHANGES....
If you have purchased one of Soho Equestrian's products internationally and wish to make a return or refund please follow the instructions below:
All customs arrangements must be arranged by the customer.
Details for customs label:
RETURNED GOODS
VAT NO: GB403651624000
All Tax and Duty Paid,
UK
Please ensure all packages are labelled correctly before shipping. Soho Equestrian will not accept any responsibility for any customs or duty payments incurred. All packages that incur duty charges will be refused. Deduction of customs charges will be made from any refund if refusal to pay by the customer is made.
SOHO EQUESTRIAN RETURN & EXCHANGE SHIPPING COSTS....
Soho Equestrian will not be held responsible for any items lost in shipping. Ensure products are shipped by a trustworthy, reliable service, we recommend a tracking option. All return shipping costs fall to the customer unless the item you have received is incorrect or faulty.
I THINK A PRODUCT I PURCHASED IS FAULTY....
Every effort is taken to ensure that all items are produced to the highest quality of standards. If on the extreme rare occasion one may slip through the net we apologise profusely for that.
If this is the case with your product then please contact us immediately via info@sohoequestrian.com with a clear photograph and description of the fault. We aim to respond as quickly as possible.
Under the Consumer Contracts Regulations Act you are entitled to a full refund or replacement up to 30 days after receipt of the goods if they turn out to be faulty.
Great care has been taken in producing this clothing, unfortunately we cannot accept returned items that have not been given the correct love and attention from the customer. Incorrect wash care or items damaged due to incorrect sizing will not be classed as faulty, only manufacturing faults will be considered.
Abrasive items such as velcro and some synthetic saddles can cause friction and may result in localised bobbling. This is not a manufacturing fault and will not affect the performance of the clothing, therefore refunds or exchanges are not offered.
I PURCHASED A SALE ITEM, CAN I RETURN?
In the event that you purchased one of our products from a sale, be aware these are not eligible for refund.
CAN I RETURN OR EXCHANGE A GIFT CARD?
Items returned that were purchased using a gift card or voucher will only be eligible for a credit note.
WHAT IS THE RETURNS ADDRESS?
Our returns address can be found on the Contact us section of our website.
Hammer & Harp Farm, Wapseys Lane, Hedgerley Green, Buckinghamshire, SL2 3XJ, UK
